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As long as the order is not shipped, you can change your shipping address by contacting us via 18566083771@163.com.Once an order has been placed, we are unable tomodify.

As long as the order is not shipped, you can change your shipping address by contacting us via  

A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.

Once your payment is verified, we will process and ship your order within 1-2 business days. You will receive a notification once your order has been shipped.

You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order.You can also check your order status by clicking here.

There can be multiple reasons why your tracking states delivered but you have not received your package. Carrier Hand Off: Some packages travel through multiple carriers.Example: You may receive a UPS tracking number, but USPS may complete the final delivery.In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.Look for a notice of attempted delivery.Look around the delivery location for your package. Some carriers may hide packages to avoid theft.If your package states delivered and you have yet to receive it after 48 hours, please contact customer service here.

If your order contains multiple items, they may be shipped separately. And the other tracking numbers cannot be displayed on the order page.

  • Merchandise can only be returned if purchased online directly from www.positibeety.net
  • Merchandise must be returned within 15 days after receiving the product
  • Merchandise must be unused and in original condition.
  • Items listed as “FINAL SALE” or CLEARANCE” cannot be returned for a refund.
  • Shipping charges incurred during checkout are not refundable.
  • Customers will be responsible for any return shipping cost.

Step 1: Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.

Step 2:Please email 18566083771@163.com and state the following:

  • Order Number
  • Reasons for Return

 

a. Didn’t suit me

b. Wrong / Defect Product (Please include pictures)

c. Not what i was expecting

d. Other Reasons

 

Our customer care team will advice you the rest steps.

Processing a refund usually takes 7-14 business days after we have received the returned item(s). If you have any problem, please feel free to contact us at 18566083771@163.com

 

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