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Return Policy

1. Merchandise can only be returned if purchased online directly from vectorofficial.com.

2. Merchandise must be returned within 15 days after receiving the product.

3. Merchandise must be returned in new condition with original packaging and tags.

4. Items listed as “CLEARANCE” or “Final Sale” cannot be returned for a refund.

5. Shipping charges incurred during checkout are not refundable.

6. Customers will be responsible for any return shipping cost.

(Important Notice: We have return warehouses in Houston USA, France, and Thailand. Customers from nearby countries can choose the nearest warehouse for returns.)

 

How can I return my order?

For customers in the USA and Canada, please click here to request a return or exchange.

 

For customers in other regions, please follow the instructions below:

Please email 18566083771@163.com and state the following:

1. Order Number

2. Reasons for Return:

a. Didn’t suit me
b. Wrong / Defect Product (Please include pictures)
c. Not what I was expecting
d. Other Reasons

Our customer care team will advise you the rest steps. 

 

When will I receive my refund?

Once we receive the items and confirm that everything is in order, we will proceed with the refund promptly. Processing a refund usually takes 7-14 business days after we have received the returned item(s). If you have any problem, please feel free to contact us via 18566083771@163.com

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